Volume-13 Issue-1, January 2025

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Volume-13 Issue-1, January 2025, ISSN: 2319-6386 (Online)
Published By: Blue Eyes Intelligence Engineering and Sciences Publication (BEIESP)

Deep Learning Application in Sales Automation and Customer Experience Personalization in Small and Medium-Sized Business: A Hybrid Approach Using Transformer-Based Large Language Models and Reinforcement Learning
Ugochukwu H. B. Ibecheozor1, Eugene C Iwuchukwu2, Ayodele R Akinyele3

Editor-In-Chief

Prof. (Dr.) Urmila Shrawankar
Ph.D. (CSE), M.Tech. (CSE), B.E. (CSE)
Member of IEEE, ACM, CSI, ISTE, IEI
Director, School of Computer Science and Engineering, Ramdeobaba University, Nagpur (Maharashtra), India.
Links: Google Scholar, ORCID, Scopus, Research Gate, WOS  
Specialization: Advanced OS, Cloud Computing, Parallel and Distributed Computing, Assistive Technology

General Editors

Dr. Pradeep Kumar Krishnan
Ph.D. (ME), M.Tech (ME), B.Tech (ME)
Member of IEEE
Senior Lecturer, Department of Mechanical Engineering, College of Engineering (Al Hail Caledonian Campus), Muscat, Oman.
Links: Google Scholar, ORCID, Scopus
Specialization: Composite Materials Production, Metal Matrix Composite, Material Characterization

Dr. Shohruh Begmatov
Ph.D (Technical Sciences), M.E. (Telecommunication Technologies), B.E. (Telecommunication Technologies)
Associate Professor, Department of Television and Radio broadcasting, Tashkent University of Information Technologies, Uzbekistan.
Links: Google Scholar, ORCID, Scopus
Specialization: Image Processing, Embedded Systems, Robotics

Associate Editors

Dr. B. Rajasekhar
Ph.D (VLSI), M.Tech (Computer Electronics), B.Tech (Electronics Engineering)
Senior Member of IEEE
Professor & HoD, Department of Electronics and Communication Engineering, Seshadri Rao Gudlavalleru Engineering College, Gudlavalleru, Krishna (A.P), India.
Links: Google Scholar, ORCID, Scopus, Research Gate
Specialization: Signal Processing, Image Processing and VLSI.

Dr. Soni Sweta
Ph.D. (CSE), M.Tech (CSE), MCA (Comp. Appl.), B.Sc. (Physics, Chemistry, Maths)
Member of IEEE, 
Assistant Professor, Department of Computer Engineering, Mukesh Patel School of Technology, Management and Engineering NMIMS, Mumbai Campus, Mumbai (Maharashtra), India.
Links: Google Scholar, ORCID, Scopus, Research Gate
Specialization: Artificial Intelligence, Soft Computing, Data Mining, Data Science