The Determination and Validation of Dimension of Islamic Health Care Service Quality in ISITEKS (Islam Ilmu Teknologi dan Seni) Boarding School Imogiri, Bantul, Jogjakarta, Indonesia
Drs. Susanto Tirtoprojo, MM, Department of Management, Universitas Sebelas Maret, Surakarta, Indonesia.
Manuscript received on March 25, 2015. | Revised Manuscript received on April 01, 2015. | Manuscript published on April 15, 2015. | PP: 1-5 | Volume-3 Issue-5, April 2015. | Retrieval Number: E0829043515/2015©BEIESP
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© The Authors. Published By: Blue Eyes Intelligence Engineering and Sciences Publication (BEIESP). This is an open access article under the CC BY-NC-ND license (http://creativecommons.org/licenses/by-nc-nd/4.0/)
Abstract: This study aims to test 55 point of in-depth interview items to reveal the quality of Islamic health care practice according to patients’ experience in managing their health, whether for medication, prevention, and health care in normal health condition. This study uses qualitative research method. The data were collected from 10 participants by using in-depth interview to identify the dimension of health care service quality, as well as from 30 participants by in-depth interview using list of qeustions which is compiled based on the identification of quality dimension to assess health care service they perceive. In-depth interview can be analyzed correctly according to the purposes, through IPA (Interpretative Phenomenological Analysis). There are 55 points in the in-depth interview to measure the performance of Islamic health care. The researcher found that there are two core dimensions to revive The Nuclear Biochip Health Care, the dimension of health information and the dimension of GCU (General Check-Up) result. The 29 point in the in-depth interview can be applied in the research on health care service satisfaction at various hospitals, especially Islamic Hospital.
Keywords: Instant health information, Islamic hospitals, Nuclear Biochip Health Service, Quantum General Checkup.