Approaches for Improvement of IT Systems Management
Aleksandar Tsenov
Prof. Aleksandar Tsenov, Department of Telecommunications, Technical University of Sofia, Sofia, Bulgaria.
Manuscript received on May 05, 2015. | Revised Manuscript received on May 11, 2015. | Manuscript published on May 15, 2015. | PP: 95-98 | Volume-3 Issue-6, May 2015. | Retrieval Number: F0864053615/2015©BEIESP
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Abstract: TM Forum has developed the eTOM-ITIL Application Note [1] in order to give the IT society a direction to find an appropriate combination of different IT Management frameworks in order to improve the effectiveness of their management systems. In the past years the set of standards GB921 was developed. These standards cover a wide aria of applications that use a combined use of business and technical management frameworks. The aim of this work is to make a proposal for enhancement of the operability of the combined use of eTOM and ITIL for improvement of the services quality in the information systems. The paper presents three different ways for studying and evaluating of the relationships between these two frameworks.
Keywords: E-TOM, ITIL, Management Frameworks, combined use.